Departments of Finance and Information Technology
Reference: Financial System Implementation - Project Manager Contract
To: Mayor Gregory Mills and Members of City Council
Through: Michael P. Martinez, City Manager
Prepared By: Catrina Asher, Director of Finance
Chris Neves, Director of Information Technology
Date Prepared: March 5, 2024
PURPOSE
To request City Council approval of a professional services contract to provide project management and other services in support of the City's financial system replacement project.
BACKGROUND
On December 12, 2023, staff presented City Council with information regarding the age and functionality of the current financial system as well as a proposal for a replacement system. At that time, staff proposed awarding a contract to Tyler Technologies, a software provider specializing in software solutions for governmental finance. That contract was approved by City Council on December 19, 2023.
As part of the December 12 presentation, staff also noted that the project would require project management support and that a contract for those services would be coming forth at a later date. This resolution is for a contract for proposed project management support as well as other on-call services related directly to the project.
Financial system (ERP) replacement projects are highly complex due to the number of modules, transactions, and customers effected both internally and externally. These projects can last 18-24 months and require substantial staff time, particularly in the Finance and Information Technology Departments. Due to the complexity of these projects, the failure rate is high compared to other technology projects.
In order to help support a successful implementation, staff proposed hiring a skilled project manager that is familiar with the nuances of a financial system implementation, and specifically, with the software that we have selected to implement. A project manager supports the City in managing the ...
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